Terms and Conditions · Jump & Hide

1. Who we are

The operator of the store and the seller under the contract:

Company: BGFOX Kft.
Registered office: Aranyhomok u. 58, 6044 Kecskemét, Hungary
Customer service and returns address: Klapka utca 10/B, 6000 Kecskemét, Hungary
EU VAT number: HU32404805
Company registration number: 03 09 137820
Registry court: Registry Court of the Kecskemét Tribunal, Hungary
Represented by: Attila Szvorény, Managing Director
Phone: +36 30 599 8362
Email: [email protected]
Website: https://jumpandhide.com

The servers behind the store are operated by:

Hosting provider: Hetzner Online GmbH
Address: Industriestr. 25, 91710 Gunzenhausen, Germany
Content delivery (CDN): Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA

2. Scope and governing law

These Terms are governed by Hungarian law, in particular Act V of 2013 on the Civil Code and Government Decree 45/2014 (II. 26.) on contracts between consumers and businesses, which implements Directive 2011/83/EU on consumer rights.

If you are a consumer resident in the European Union or the United Kingdom, this choice of law does not deprive you of the protection of any mandatory consumer rules of your country of residence.

The contract language is English. The contract is not filed by us and is not retrievable afterwards; please keep your order confirmation email.

We may amend these Terms. Amendments take effect when published on this page and do not affect orders already placed — every order is governed by the Terms in force when it was submitted.

3. Products and prices

We sell decorative and functional furnishings for jumping spider (Salticidae) and other small invertebrate enclosures — hides, ledges, climbing structures, feeding accessories and complete terrariums. Every piece is our own design, 3D-printed in Hungary.

We do not sell live animals. Our products are furnishings. You are responsible for keeping your animal safely and appropriately, and for the safe assembly of the enclosure.

Product photos are illustrative. Because each item is 3D-printed, colour, surface texture and dimensions may vary slightly between individual pieces. Such variation is not a defect.

Prices are shown in euro and include value added tax. Prices do not include the shipping fee, which is shown separately at checkout before you confirm the order.

If, despite our care, a product is listed at an obviously incorrect price (for example €0 or a price off by an order of magnitude), we are not obliged to sell at that price. We will offer the product at the correct price, and you are free not to proceed.

4. How an order is made

Choose your items — add products to the cart. You can change or empty the cart at any time before checkout.
Enter your details — shipping and billing address, email address and phone number.
Choose a shipping method — the fee appears immediately in the summary.
Pay — enter your card details on the secure payment form.
Review and confirm — before submitting, you see the full contents, the total and the details you entered.

Correcting input errors: you can go back and edit your details at any step before submitting. If you spot a mistake after submitting, email [email protected] immediately — we will amend any order that has not yet been dispatched, free of charge.

Submitting the order places you under an obligation to pay. We send an automatic email acknowledging receipt; this confirms that your order arrived, it is not yet acceptance of your offer.

The contract is concluded when we send you a separate email confirming acceptance, at the latest within 48 hours of receiving the order. If you receive no confirmation within that time, you are no longer bound by your offer.

We may decline an order at our discretion — in particular where an item is out of stock, the details given are clearly incomplete or false, or there are signs of abuse. If we decline, we refund any amount already paid without undue delay and within 14 days at the latest.

5. Payment

We accept Visa, Mastercard and American Express. Payments are processed by Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Dublin 2, Ireland).

You enter your card details directly on Stripe's form. We never see, store or process your card number. Payment runs over an encrypted, PCI DSS compliant channel.

The price is charged when you confirm the order. If payment fails, no contract is concluded.

We issue an electronic invoice and send it to the email address you provided. By placing an order you agree to receive invoices electronically.

6. Shipping

Shipping fee (EU and UK): €10 · free above €40
Processing time: 1–3 working days
Delivery: 3–7 working days after dispatch

Delivery times are indicative. We are not liable for delays caused by the carrier; this does not affect your statutory right of withdrawal.

Shipments within the European Union are free of customs duty. Shipments to the United Kingdom are sent DDP — duties and import taxes are included in the price you paid, with nothing to pay on delivery.

Please inspect the parcel in the courier's presence. If the packaging is damaged, ask the courier to record it and refuse the parcel — we can only claim against the carrier with such a record. If you notice damage after unpacking, email [email protected] with photos and we will sort it out.

7. Right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason, starting on the day you (or a third party you name) take physical possession of the goods. On top of that statutory period we voluntarily grant a total of 30 days.

A consumer is a natural person acting outside their trade, business, craft or profession. Business customers do not have a right of withdrawal.

To exercise the right, tell us your decision in a clear statement — you may use the model form below — by email to [email protected] or by post to BGFOX Kft., Klapka utca 10/B, 6000 Kecskemét, Hungary. It is enough that you send your statement before the deadline expires.

Send the goods back without undue delay and in any event within 14 days of telling us. You bear the direct cost of returning the goods. We cannot accept cash-on-delivery parcels.

We refund all payments received from you, including the cost of standard delivery, without undue delay and within 14 days of being informed of your decision. We use the same means of payment you used. We may withhold the refund until we have received the goods back or you have supplied proof of sending them.

You are liable only for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to goods made to your specifications or clearly personalised — for example our personalised name signs.

Model withdrawal form

To: BGFOX Kft., Klapka utca 10/B, 6000 Kecskemét, Hungary — [email protected]

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on: ……………………

Order number: ……………………

Name of consumer: ……………………

Address of consumer: ……………………

Date: …………………… Signature (only if this form is notified on paper): ……………………

8. Legal guarantee of conformity

We are liable under Hungarian law and Directive (EU) 2019/771 for any lack of conformity that exists at the time of delivery and becomes apparent within two years.

If the goods are not in conformity, you are entitled first to have them repaired or replaced, free of charge. If repair or replacement is impossible, disproportionate, or we fail to complete it within a reasonable time, you are entitled to a proportionate price reduction or to terminate the contract. You cannot terminate for a minor lack of conformity.

Please notify us of the defect without undue delay after discovering it, and at the latest within two months. During the first year after delivery, notifying us of the defect is enough; after that you have to show that the defect already existed at delivery.

These rights are free of charge and are in addition to, not instead of, your right of withdrawal.

9. Complaints and dispute resolution

Please contact us first at [email protected], on +36 30 599 8362, or by post at Klapka utca 10/B, 6000 Kecskemét, Hungary. We answer written complaints on the merits within 30 days.

If you are not satisfied with our answer, you may turn to an alternative dispute resolution body. The body competent for our registered office:

Body: Bács-Kiskun County Conciliation Board (Békéltető Testület)
Address: Árpád krt. 4, 6000 Kecskemét, Hungary
Phone: +36 76 501 525
Email: [email protected]

Consumers in other EU countries may also contact the ADR body or European Consumer Centre in their own country. The EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

You may also bring proceedings before the competent courts.

10. Intellectual property

All content of the store — the product designs and 3D models, photographs, texts, graphics and the Jump & Hide name — is protected by copyright and trademark law and belongs to us.

You may not reproduce, distribute, adapt or communicate any part of it to the public without our prior written consent. Copying the products, 3D-scanning them and distributing copies is prohibited.

11. Data protection

We process personal data as described in our Privacy Policy. By placing an order you confirm that you have read it.

12. Miscellaneous

If any provision of these Terms is or becomes invalid, the remaining provisions stay in force.

We are not liable for delay or damage caused by circumstances beyond our control, such as force majeure, internet outages, or failures of the payment provider or the carrier.

We are not bound by any code of conduct.